Privacy

Privacy Policy

Private beta draft · Last updated June 12, 2026

This page explains how Uprooted Rates is intended to handle privacy during private beta testing. It is not a final legal privacy policy. Do not enter sensitive personal, financial, account, tax, credit, or confidential information while Uprooted Rates is still being developed.

What Uprooted Rates may collect during testing

The private beta may save account role, display name, email or phone preferences, ZIP code, sample expense details, provider profile details, messages, scheduling activity, tester feedback, contact form submissions, and basic usage events used to understand whether the site is working.

Member privacy

Uprooted Rates is designed so providers can review anonymous expense details before a member chooses whether to reply. Lead search should not automatically show a member's name, email, phone number, street address, account numbers, private documents, or other sensitive identity details.

What providers can see

Providers can see the expense or service details needed to decide whether they may be able to offer a better rate or better service. If they use messaging credits to contact a member, those credits open an Uprooted Rates message thread. It does not automatically reveal the member's direct contact information.

What admins can see

Uprooted Rates admin tools may show prototype accounts, provider verification details, public profiles, expense records, messages, appointment records, wallet activity, feedback, contact submissions, and usage analytics so the product can be tested and improved.

Messaging and scheduling

Members choose whether to reply to provider messages and whether to share direct contact details in that reply. If a member books a provider appointment, Uprooted Rates shares the member's name, ZIP code, and phone number for that appointment. The member may optionally release the matching expense profile for that provider's industry.

Information used for testing

Private beta data may be stored locally in this browser and, where connected, in Supabase for development testing. Email notification preferences may be saved. Email alerts are sent when enabled in your profile.

Payments and sensitive information

Beta wallet and card fields do not process real payments yet. Do not enter real card numbers, bank accounts, routing numbers, Social Security numbers, FEINs, policy numbers, loan numbers, passwords, or private documents.

Future policy

A full legal privacy policy should be reviewed before public launch, including data retention, account deletion, security practices, notifications, payment disclosures, provider verification, and support procedures.

Terms and conditions

Terms and Conditions

Private beta draft · Last updated October 8, 2026

These private beta terms are placeholders for testing and planning. Final terms should be reviewed before Uprooted Rates is used with real customers, real payments, or sensitive data.

These Terms protect Uprooted Rates LLC's intellectual property, establish payment and deposit rules, explain refund and cancellation policies, and specify Marathon County, Wisconsin as the venue for legal disputes, subject to applicable law.

Intellectual Property

Uprooted Rates LLC and its licensors retain all rights in the platform's software, website design, original content, logos, trademarks, branding, and other intellectual property. These Terms do not transfer ownership of that intellectual property to any user. Except as expressly authorized in writing or permitted by applicable law, users may not reproduce, modify, distribute, sell, or use these materials or marks beyond what is necessary to use the platform as intended. Users retain ownership of their own original content and must have the rights necessary to submit any content they provide.

Eligibility and Age Requirement

You must be at least 18 years old and legally capable of entering into a binding agreement to create an account or use Uprooted Rates. By registering, accessing an account, confirming your age, or otherwise using the platform, you represent and warrant that you are at least 18 years old and legally able to agree to these Terms. A parent or guardian may not create an account for a minor or authorize a minor to use the platform. Uprooted Rates LLC may request reasonable information to confirm eligibility and may restrict, suspend, or terminate an account if it learns or reasonably believes that the account is being used by a person under 18 or by a person who is not legally capable of entering into this agreement.

Private beta use

Use sample data only. Features, pricing, provider verification, payments, scheduling, notifications, and messaging rules may change before launch.

No guaranteed savings

Uprooted Rates can help members compare opportunities, but it does not guarantee lower rates, provider availability, provider quality, appointment availability, or a completed transaction.

User-Submitted Information Is Not Authenticated

Expense postings, current-provider names, prices, rates, coverage details, service descriptions, messages, and other information submitted by members, business members, and providers are user-generated content. Unless Uprooted Rates expressly states otherwise, Uprooted Rates does not authenticate, independently verify, investigate, endorse, or guarantee that this information is true, complete, current, lawful, or accurate. Displaying a posting or message does not mean that Uprooted Rates agrees with it or confirms that a person, provider, price, policy, expense, quote, or other statement is genuine. Users and providers must perform their own review and due diligence before relying on user-submitted information or entering into a transaction.

“As Is” Filtered Data and Metadata

All lead filters, sorting criteria, search metrics, and related metadata—including reported service costs, rates, coverage amounts, service needs, ZIP codes and other location parameters, geographic-distance results, profile attributes, and historical “last updated” dates or timestamps—are derived from crowdsourced, user-submitted information or automated processing of that information. Uprooted Rates LLC does not independently verify or audit these inputs. A “last updated” date indicates only when information was entered, edited, or processed within the platform; it does not establish that the underlying information was verified or remained accurate on that date. Uprooted Rates LLC provides no representation or warranty concerning the accuracy, completeness, reliability, availability, or freshness of filtered data or metadata. Providers must independently confirm any information material to their decision to contact a member or offer services.

User Content Standards

Each user is responsible for the information and messages submitted through their account. Users may not submit content they know is false, materially misleading, defamatory, fraudulent, harassing, threatening, unlawfully discriminatory, infringing, or submitted for the purpose of impersonating another person or harming a member, provider, competitor, or other third party. By submitting content, the user represents that the user has a lawful basis to share it and that it does not violate these Terms or applicable law.

Reporting, Review, and Removal of Content

Users may report suspected harassment, abuse, false statements, or misleading information through the Report Abuse control beside a received message or through the Contact page. Uprooted Rates does not promise to monitor or pre-screen every posting or message. However, when Uprooted Rates receives a credible report or otherwise becomes aware that content may be false, materially misleading, abusive, unlawful, or inconsistent with these Terms, Uprooted Rates may hide the content while it reviews the matter. If Uprooted Rates determines that the content violates these Terms, Uprooted Rates may remove it, restrict its visibility, preserve relevant records, warn or suspend the responsible account, or take other reasonable action. Uprooted Rates may request supporting information from the reporting user or the user who submitted the content, but it is not required to resolve private disputes or determine the legal truth of disputed claims.

Provider messaging

Providers may use messaging credits to contact members, but members control whether they reply or share direct contact details. Prototype credit balances and message costs are for testing unless and until a real payment provider is connected and legal/payment disclosures are finalized.

Acceptable Use Policy for Provider Messages

Providers may use Uprooted Rates messaging only to communicate in good faith with a member about the specific expense posting, quote request, or service opportunity that made the member eligible to receive the message. Providers may not use messages, member information, or platform access to:

• send spam, repetitive solicitations, bulk advertising, or messages unrelated to the member's posting;
• engage in phishing, impersonation, fraud, deception, harassment, threats, stalking, discrimination, or abusive conduct;
• advertise, promote, arrange, or facilitate unlawful products, services, transactions, or activities;
• scrape, harvest, buy, sell, share, or compile member information for marketing, resale, profiling, or any purpose unrelated to preparing the member's requested quote; or
• request, collect, use, or disclose sensitive personal information that is not reasonably necessary to prepare or provide the requested quote.

After a member chooses to engage with a provider, the provider may request personal information only when it is reasonably necessary to prepare or provide that member's requested quote and only to the extent permitted by applicable privacy, licensing, insurance, consumer-protection, and data-security laws. Providers may never request through Uprooted Rates a Social Security number, password, authentication code, financial-account password, full payment-card number, or other information that is not reasonably necessary for the requested quote. A provider must clearly explain why any requested personal information is needed and must not pressure a member to disclose it.

Uprooted Rates LLC may investigate reported or suspected violations and may restrict messaging, remove content, suspend or permanently ban the provider and related accounts, and revoke remaining purchased or promotional messaging credits without a refund if Uprooted Rates LLC determines that a provider materially or repeatedly violated this Acceptable Use Policy. To the fullest extent permitted by law, credits revoked because of an account's violation are forfeited and have no cash value. This enforcement provision controls over the standard unused-credit refund policy for an account terminated for a violation, except where applicable law requires otherwise.

Discretionary Provider Approval and Account Termination

Applying for or maintaining a service-provider account does not create a right to approval or continued access to Uprooted Rates. To the fullest extent permitted by law, Uprooted Rates LLC may, in its reasonable good-faith discretion, deny a provider application; delay, condition, or revoke provider approval; restrict account functions; suspend an account; or permanently terminate a provider and any related accounts.

Uprooted Rates LLC may take such action, with or without prior notice, after receiving a report or otherwise learning of conduct that it reasonably believes may violate these Terms, the Acceptable Use Policy, platform safety requirements, applicable law, or other published community standards, or may create a risk of harm, fraud, harassment, misuse, or disruption. A report does not automatically establish that a violation occurred, but Uprooted Rates LLC may impose immediate protective restrictions while reviewing the available information and is not required to continue providing access during that review.

If Uprooted Rates LLC denies, suspends, or terminates a provider for an actual or reasonably suspected violation, the provider is not entitled to a refund for consumed credits. To the fullest extent permitted by law, Uprooted Rates LLC may also revoke and forfeit the account's remaining purchased or promotional credits without a refund. These provisions do not limit any notice, refund, or other right that applicable law does not permit the parties to waive.

Forfeiture of Credits After a Provider Ban

If Uprooted Rates LLC permanently bans or terminates a provider account after determining that the provider violated these Terms, the Acceptable Use Policy, applicable law, or published community standards, or after determining that a user report against the provider is substantiated, all remaining unused messaging credits associated with that provider and any related accounts are immediately revoked and forfeited. This forfeiture applies to both purchased and promotional credits. The credits may not be used, transferred, redeemed for cash, or refunded, even if they had not been spent before the ban or termination. To the fullest extent permitted by law, the provider has no right to reimbursement or compensation for forfeited credits. This section does not eliminate any refund or other right that applicable law does not permit the parties to waive.

Prohibition on Data Scraping, Harvesting, and Unauthorized Export

Except with Uprooted Rates LLC's prior written permission, users may not access, collect, copy, extract, download, capture, transcribe, export, reproduce, aggregate, index, republish, or create a database from text, data, or metadata displayed through the website or platform. This prohibition applies to automated methods, including bots, crawlers, spiders, scripts, browser automation, screen-scraping tools, application programming interfaces, optical-character-recognition tools, and similar technologies, as well as manual copying or transcription into external lists, spreadsheets, databases, customer-management systems, marketing systems, artificial-intelligence datasets, or other repositories.

Prohibited material includes expense postings, lead details, questionnaire answers, service costs, rates, location and ZIP-code information, industry classifications, filter results, provider information, messages, timestamps, and other displayed or derived information. Users may not circumvent access controls, messaging limits, rate limits, privacy controls, or technical measures intended to prevent unauthorized collection. Limited use of information from a specific posting is permitted only when reasonably necessary to evaluate or respond to that posting through Uprooted Rates, and users may access or retain their own account records as allowed by the platform. This section does not prohibit activity expressly authorized in writing by Uprooted Rates LLC or required by applicable law.

A violation of this section is a material violation of these Terms and may result in blocked access, content removal, account suspension or termination, forfeiture of remaining credits to the fullest extent permitted by law, and any other remedies available to Uprooted Rates LLC.

Messaging-Credit Consumption

Messaging credits are spent to initiate communication and are final and nonrefundable once properly consumed. A credit is consumed and deducted when a provider successfully submits a message for delivery to an eligible member or other filtered target through Uprooted Rates. A consumed credit is not refundable if the member does not read or respond, if no conversation or business relationship results, or if the member's location, industry classification, expense amount, profile parameters, questionnaire answers, filter attributes, or other user-entered data later prove to be inaccurate, incomplete, outdated, or misleading. No discretionary refunds are offered for consumed credits. This rule does not limit a refund or correction required by applicable law.

No Guarantee of Leads or Business Outcomes

Purchasing or using messaging credits grants a provider only the limited ability to send a message to an eligible member through Uprooted Rates, subject to these Terms and the platform's messaging controls. A messaging-credit purchase does not purchase or guarantee a lead, reply, appointment, introduction, quote opportunity, contract, sale, customer relationship, revenue, return on investment, or any other specific business outcome. Members are never required to read, answer, or act upon a provider's message.

Semi-Exclusivity

Members can receive up to seven messages at any given time for an expense posting. Once a member receives seven messages without reading or replying to them, the member's expense profile will be removed from provider search results. This protects members from being flooded with messages and protects providers from wasting money and time contacting members who are not actively using Uprooted Rates. In addition, a member can receive only one message from an individual provider company for the same expense posting. For example, if Joe and Bob from ABC Lawn Care both have Uprooted Rates accounts and Joe messages Member A, Bob will not be able to message Member A about that posting. This protects members from being contacted repeatedly by the same company and protects providers from wasting messaging funds. The other accounts belonging to ABC Lawn Care will remain blocked from Member A's lawn-care expense profiles for 30 days after Joe's initial message. During that period, follow-up messages are governed by the Follow-Up Messaging terms below. After the company-level 30-day block expires, Bob and the other ABC Lawn Care accounts may see Member A's matching expense profile again if Member A has fewer than seven active lawn-care messages.

Follow-Up Messaging

Once a provider uses messaging credits for an initial message, the provider may send follow-up messages to a member. The provider may send only one follow-up message during each 10-day period for up to 20 days. For example, if Bob from Bob's Septic Pumping messages Fred, Bob may send one follow-up message during the first 10 days following his original message. Bob may then send a second follow-up message during days 10 through 20 following his original message. If Fred replies to Bob, Bob may send one additional free follow-up message during the 10 days following Fred's reply.

Pricing

Messaging-credit rates depend on the industry and market area. Uprooted Rates LLC may periodically adjust the number of credits required to send a message in order to manage message volume and maintain a friendly, useful, and positive experience for members and providers. If members in a particular industry are receiving too many messages, Uprooted Rates LLC may increase that industry's per-message credit requirement. If providers in a particular industry become too hesitant to initiate appropriate conversations, Uprooted Rates LLC may decrease that industry's per-message credit requirement. A pricing adjustment does not guarantee any particular message volume, provider response, member response, lead quality, or business outcome.

A decrease may take effect immediately. An increase will not take effect until at least 10 calendar days after Uprooted Rates LLC schedules it. When an increase is scheduled, affected providers will receive an in-app notification and an email stating the industry, current credit requirement, new credit requirement, amount of the increase, and effective date. During the 10-day notice period, providers may continue sending eligible messages at the existing lower credit requirement and may request a refund of eligible unused purchased credits under the Messaging Credit Refunds section. The rate displayed when a provider confirms a message is the rate that applies to that message. Nothing in this section requires a refund of consumed, promotional, or otherwise nonrefundable credits.

Service Area Controls and Lead Filtering

Providers must select the geographic area in which they are able and authorized to serve members. A provider may register as a local or regional provider serving members in the states containing their approved operating ZIP codes, as a provider serving one or more selected states, or as a nationwide provider serving members throughout the United States. Local and regional providers may narrow their search radius when reviewing leads. Search distance does not change approved market access. Changes to operating ZIP codes, selected states, or nationwide coverage require admin approval.

Uprooted Rates uses the provider's registered industries and service area, together with the location information supplied for an expense posting, to determine which leads appear in provider search results. Leads outside the provider's registered service area ordinarily will not be displayed, and Uprooted Rates may prevent a provider from messaging a member whose posting falls outside that service area. These controls are intended to reduce irrelevant outreach and avoid wasting the time or messaging credits of providers and members. They do not guarantee that every displayed lead is within a provider's preferred travel distance or that every potentially serviceable lead will appear.

Providers are responsible for keeping their service-area information accurate and selecting only locations where they can lawfully and practically provide the applicable service. Providers must review the lead's available location information before sending a message and must not claim nationwide, statewide, or local coverage that they do not actually provide. Location and distance results may be affected by incomplete or inaccurate member information, ZIP-code boundary data, mapping data, or technical limitations. Uprooted Rates may correct, restrict, or suspend service-area access when information appears inaccurate, misleading, abusive, or inconsistent with a provider's licensing, qualifications, or actual ability to serve the selected area.

Messaging Credits: Funding and Using Your Wallet

Adding funds through a credit purchase

Providers fund their messaging wallet by purchasing a credit pack through the platform's payment checkout. The number of credits and the purchase price in U.S. dollars are displayed before payment. Payments are processed through Stripe. Purchased credits become available after the payment is confirmed; opening or returning from checkout alone does not add credits. Canceling checkout does not award purchased credits. Test or sandbox credits do not represent a real payment or refundable money.

Industry rates and message charges

A credit pack's dollar price is separate from the number of credits charged for a message. The applicable messaging-credit rate depends on the industry and market, as described in the pricing section above, and is displayed before a provider confirms a message. For example, 40 credits can cover 40 messages at 1 credit per message or 10 messages at 4 credits per message. A credit does not have a fixed one-dollar value. Sending a charged message deducts the displayed credit amount from the available wallet balance; it does not guarantee a reply, appointment, sale, or job.

Promotional credits and spending order

Eligible first-time providers receive promotional credits sufficient for 10 messages at the current rate for their least expensive selected industry. Only the first eligible account for a business in a ZIP code receives this promotion; registering additional accounts does not create another promotional entitlement. Promotional credits have no cash value and cannot be refunded. Promotional credits are used first, followed by purchased credits from the oldest purchase first. Messaging credits do not expire.

Messaging Credit Refunds

Returning unused funds

Providers may request a refund through their wallet for unused purchased messaging credits within 30 days of the original purchase. After 30 days, Uprooted Rates will not process a refund except where required by applicable law. Used credits and promotional credits are nonrefundable. The 30-day window applies separately to each purchase; buying more credits does not restart the window for older purchases. Refund eligibility remains subject to the account suspension and termination provisions of these Terms. No other discretionary refunds are offered.

Approved refunds return to the original payment method used for that purchase. The wallet does not offer general cash deposits, transfers between users, or withdrawals to a different bank account or payment method. Buying credits is a prepayment for platform messaging, rather than a deposit into a bank account or an account for receiving payments from customers.

How the refund amount is calculated

The refundable amount is the original credit-pack price multiplied by the proportion of purchased credits that remain unused, rounded down to the nearest whole cent. Later changes to pack prices or industry messaging rates do not change the original purchase price used for this calculation.

While a refund is processing

Credits reserved for a refund are removed from the available balance so they cannot also be spent. A successful refund removes those credits permanently; a confirmed failed or canceled refund restores the reserved credits. Pending or unconfirmed refunds remain reserved until their status is resolved. The refund status is available in the wallet. Returning from a refund request does not by itself confirm that money has been returned, and these Terms do not promise a specific bank posting date.

Provider Service Payments and Deposits

Payments and deposits for a provider's services are separate from purchases of Uprooted Rates messaging credits and are governed by the agreement between the provider and the member or business member. Before requesting a deposit, the provider must disclose the amount, when it is due, what it covers, how it will be applied to the final price, and the applicable refund and cancellation conditions. The messaging wallet does not collect or hold these service deposits. Uprooted Rates is not a party to that agreement and does not guarantee a provider's performance or the return of a service deposit.

Cancellations

Canceling an appointment, declining an offer, or closing an account does not automatically refund messaging credits or reverse a completed message charge. Requests concerning unused purchased credits remain subject to the Messaging Credit Refunds section and the account suspension and termination provisions of these Terms. Cancellation of a provider's services, including any cancellation fee or treatment of a service deposit, is governed by the separate agreement disclosed by that provider, subject to applicable law.

Provider verification

Uprooted Rates makes good-faith efforts to review and verify provider information using the information and documentation available to it. Verification methods may be limited, and provider information, licenses, insurance, qualifications, ownership, employees, and circumstances may change after review. A verified status is not a guarantee, warranty, endorsement, certification, or representation that a provider is qualified, properly licensed or insured, trustworthy, safe, suitable for a particular job, or able to deliver any promised price, coverage, product, or service. Users should independently review a provider and any applicable license, insurance, references, contract terms, and qualifications before proceeding.

Marketplace Role and User Discretion

Uprooted Rates is a platform designed to help members and business members save time while looking for better rates, offers, and service options. Uprooted Rates introduces users and providers and supplies tools for searching, messaging, and scheduling. Uprooted Rates is not the provider of the services advertised or performed, is not a party to agreements between users and providers, and does not employ, supervise, direct, control, or act as the agent of a registered provider.

Platform as a Neutral Intermediary Only

Uprooted Rates LLC acts solely as a neutral venue through which members and independent service providers may discover one another and communicate. Uprooted Rates LLC does not create, control, adopt, approve, or endorse a provider's messages, language, representations, advertising, claims, quotes, rates, offers, promises, proposed deals, contract terms, products, services, or conduct. To the fullest extent permitted by law, Uprooted Rates LLC is not responsible for disputes, losses, or harm arising from or related to those provider communications, claims, transactions, services, acts, or omissions. Any decision by Uprooted Rates LLC to screen, restrict, investigate, or remove content or accounts under these Terms does not make Uprooted Rates LLC the author, speaker, endorser, employer, agent, or contracting party with respect to that content, provider, or transaction.

Each user exercises their own judgment and discretion in deciding whether to contact, reply to, meet with, hire, pay, or otherwise conduct business with a provider. Users are responsible for evaluating the provider, reviewing all quotes and agreements, asking appropriate questions, confirming licensing and insurance where applicable, and deciding whether the provider and proposed services are suitable for their needs.

Appointments and provider offers

Scheduling tools help members and providers coordinate calls, but Uprooted Rates does not guarantee appointment availability, quote accuracy, final pricing, service quality, or that any provider can save a member money.

Provider responsibility

Providers are responsible for representing their services, licensing, pricing, availability, and qualifications accurately. Uprooted Rates should not be treated as legal, insurance, financial, tax, or professional advice.

Disclaimer of Warranties

To the fullest extent permitted by law, Uprooted Rates and its website, content, messaging tools, search results, provider listings, expense postings, and related services are provided on an “as is” and “as available” basis. Uprooted Rates disclaims all express and implied warranties, including warranties of merchantability, fitness for a particular purpose, title, noninfringement, accuracy, availability, security, and uninterrupted or error-free operation. Uprooted Rates does not warrant the statements, identity, licensing, insurance, conduct, products, services, quotes, rates, or performance of any member, business member, provider, or other third party.

Limitation of Liability

To the fullest extent permitted by law, Uprooted Rates and its owners, officers, employees, contractors, and affiliates will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, lost profits, lost savings, lost business, lost data, reputational harm, or losses arising from or relating to user-submitted content, provider communications, quotes, services, transactions, reliance on a posting, unauthorized access, service interruption, or the acts or omissions of another user or third party. To the fullest extent permitted by law, Uprooted Rates is not responsible for property damage, personal injury, illness, death, financial loss, defective or incomplete work, professional errors, misconduct, or any other harm resulting from or connected with services offered, performed, omitted, or rendered by a provider registered with or discovered through Uprooted Rates. To the fullest extent permitted by law, the total aggregate liability of Uprooted Rates for all claims arising from or relating to the service or these Terms will not exceed the greater of $100 or the amount the claimant paid directly to Uprooted Rates during the 12 months before the event giving rise to the claim. These limits do not apply to liability that cannot lawfully be excluded or limited, and some jurisdictions may provide rights or remedies that cannot be waived by contract.

Notwithstanding the general liability cap above, and to the fullest extent permitted by law, Uprooted Rates LLC's total financial liability to a service provider for any claim involving messaging credits will not exceed the exact amount that provider actually paid to Uprooted Rates LLC for the specific messaging credits involved in the claim. Promotional or complimentary credits have no cash value and do not increase this cap. This provider-specific limitation controls if it results in a lower liability cap than the general limitation above.

Governing Law and Legal Disputes

These Terms and disputes arising out of or relating to these Terms or use of Uprooted Rates are governed by the laws of the State of Wisconsin, subject to applicable federal law and any legal protections that cannot be waived. To the fullest extent permitted by applicable law, any legal action arising out of or relating to these Terms or use of Uprooted Rates must be brought exclusively in a court of competent jurisdiction located in Marathon County, Wisconsin. You and Uprooted Rates LLC consent to the jurisdiction and venue of those courts. This provision does not override a mandatory jurisdiction or venue requirement or a right that cannot lawfully be waived.

Member responsibility

Members and business members are responsible for the accuracy and lawfulness of their expense postings and for deciding whether to reply to a provider, share contact details, schedule a call, request a quote, or purchase a service outside Uprooted Rates.

Frequently asked questions

FAQ

Uprooted Rates is a marketplace where members can post recurring expenses or service requests privately, and providers can review anonymous opportunities before using messaging credits to start a conversation.

What is Uprooted Rates?

Uprooted Rates helps people and businesses list expenses like insurance, loans, internet, cleaning, home services, and other standardized services so providers can compete for the chance to earn their business.

How does it work for members?

Members create an account, post a recurring expense or one-time request, and keep direct contact details private. Providers can view the expense details, but members decide whether to reply, schedule, or share contact information.

Do members have to pay?

No. The member and business member side is intended to be free. Providers use Uprooted Rates messaging credits when they want to message a member about a matching opportunity.

What can providers see?

Providers can see the details needed to decide whether they may be able to offer a better rate or service, such as industry, ZIP-based service area, current expense, timing, and questionnaire answers. They do not automatically see a member's name, email, phone, street address, account numbers, or private documents.

Why would a provider use messaging credits to contact a member?

A provider uses messaging credits only after reviewing the posted expense details and deciding the opportunity may be worth pursuing. That means members should receive fewer random messages and more intentional provider outreach.

What happens if multiple agents work for the same company?

Uprooted Rates is designed to prevent the same company from competing against itself for one member lead. Once one agent from a company uses messaging credits to contact a member, other agents from that same company should no longer be able to open that same lead. That helps reduce duplicate outreach to members and helps keep providers from spending duplicate credits inside their own organization.

Does Uprooted Rates guarantee savings?

No. Uprooted Rates can help create better shopping opportunities, but it cannot guarantee lower prices, provider availability, final quote accuracy, service quality, or that a member will choose to work with a provider.

How does scheduling work?

Providers can optionally set available appointment windows. Members can book a call from a provider public profile when scheduling is enabled. For appointments, members share the contact details needed for that scheduled call.

What should testers avoid entering?

While this is still a prototype, testers should use sample information. Do not enter real account numbers, Social Security numbers, policy numbers, loan numbers, passwords, card numbers, bank details, private documents, or sensitive financial information.

Who approves providers?

The admin side can review provider registrations and approve provider public profiles. Only verified, published provider profiles should appear in the member provider directory.

Is Uprooted Rates a price comparison website?

No. Uprooted Rates is designed to let providers shop for customers based on anonymous expense information. Members stay in control of whether a conversation goes any further.